1. Who we are

Business name: Indian Zaika
Address: Papakura, Auckland, New Zealand
Website: https://indianzaika.co.nz/

Contact (privacy enquiries): {{PRIVACY_EMAIL}} | Phone: {{PRIVACY_PHONE}}

2. What personal information we collect

We may collect personal information that you provide directly to us, including but not limited to:

• Your name;
• Contact information (email address, phone number);
• Delivery / billing address (for takeaway or delivery orders);
• Reservation details (date/time, number of guests);
• Order history and preferences (dishes ordered, special dietary notes);
• Any information you provide in feedback, reviews or customer support enquiries;
• Payment information processed by our payment providers (we do not store full payment card data on our systems).

We may also collect non‑personal or technical information automatically when you visit our website (such as IP address, device/browser type, pages visited and referral source) for analytics and site performance. This information does not identify you personally unless you have also provided identifying information.

3. Why we collect your information and how we use it

We only collect information that is reasonably necessary for the purposes set out below:

• To process and fulfil orders and reservations, and to communicate with you about them;
• To arrange delivery or takeaway and to provide customer service;
• To send booking confirmations, order receipts, delivery updates or reservation reminders;
• To improve our services, menu and customer experience through analytics and feedback;
• To send marketing communications (promotions, offers) only where you have opted in to receive them;
• To comply with legal obligations and to respond to lawful requests from authorities.

4. Lawful basis & consent

When required, we will obtain your consent to collect, use or disclose your personal information. You may withdraw consent at any time by contacting us, subject to legal or contractual restrictions and reasonable notice. We will also rely on other lawful grounds such as performance of a contract (e.g. to complete your order) and our legitimate business interests (e.g. fraud prevention, service improvement) where appropriate.

5. Cookies and website analytics

We may use cookies, web beacons and similar technologies to collect anonymised analytics data to understand how visitors use our website and to improve its functionality. Cookies can be managed through your browser settings; disabling cookies may affect site features such as online ordering.

6. Disclosure to third parties

We will not sell your personal information. We may share personal information with:

• Service providers who assist with order processing, payments, delivery, hosting and analytics;
• Legal or regulatory authorities where required by law;
• Other parties where you have given us consent to do so.

If we transfer personal information overseas (for example to cloud hosting or analytics providers), we will ensure the recipient provides comparable protection or obtain your consent, consistent with the Privacy Act 2020.

7. Security and storage

We take reasonable administrative, technical and physical measures to protect personal information against loss, theft, unauthorised access, disclosure, or modification. Payment transactions are handled by trusted third‑party payment processors and we do not store full payment card numbers on our systems.

We retain personal information only for as long as necessary for the purposes described in this policy, or as required by law. When information is no longer required we will securely dispose of or anonymise it.

8. Your rights

Under the Privacy Act 2020 you have the right to:

• Request access to the personal information we hold about you;
• Request correction of your personal information if it is inaccurate or incomplete;
• Request deletion of your personal information, subject to legal and operational limits;
• Complain to the Office of the Privacy Commissioner if you are not satisfied with our response.

To exercise these rights, please contact our Privacy Officer at {{PRIVACY_EMAIL}} or call {{PRIVACY_PHONE}}. We will respond within a reasonable timeframe.

9. Marketing communications

We may send you promotional emails or SMS messages about our specials and offers only if you have opted in to receive such communications. You can opt out at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

10. Privacy breaches

If a privacy breach occurs that is likely to cause serious harm, we will notify affected individuals and the Office of the Privacy Commissioner as soon as practicable, in accordance with the Privacy Act 2020.

11. Children

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us so we can take steps to remove the information.

12. Changes to this policy

We may update this Privacy Policy from time to time. The revised version will be published on our website with an updated “Last updated” date. We encourage you to review this policy periodically.

13. Contact

If you have questions, requests or concerns about this Privacy Policy or our privacy practices, please contact: