1. General Information

The website is owned and managed by Indian Zaika, located in Papakura, Auckland, New Zealand. These Terms apply to all visitors, customers, and users of our website and services.

2. Online Ordering

When placing an order through our website:

• You must provide accurate personal and contact details so we can process and deliver your order correctly.
• You agree that your order is an offer to purchase food items at the listed prices.
• We reserve the right to accept or reject any order for any reason including unavailability, incorrect pricing, or operational limitations.

After placing an order, you will receive an order confirmation via email or SMS. This confirmation does not guarantee acceptance of your order until it is processed.

3. Pricing & Payment

Prices shown on our website are in New Zealand dollars (NZD) and include GST unless stated otherwise. We reserve the right to update prices at any time.

Payments for online orders are processed securely through third‑party payment gateways. We do not store full credit card information.

If a pricing error occurs, we may contact you to confirm the corrected price or cancel the order.

4. Delivery & Pickup

Delivery: Delivery times may vary based on distance, weather, and kitchen load. We aim to deliver within the estimated time but cannot guarantee exact timing.

Pickup: For takeaway, please collect your order at the time communicated. If delays occur, contact us directly.

We are not responsible for delays caused by circumstances beyond our control.

5. Cancellations & Refunds

• Orders can be cancelled only if food preparation has not yet started.
• Refunds may take 3–7 business days, depending on your bank or payment provider.
• We do not offer refunds for incorrect orders placed by the customer or for dissatisfaction with taste unless there is a verifiable issue.

If you received an incorrect or faulty order, please contact us promptly for resolution.

6. Allergies & Dietary Requirements

While we take reasonable care, our kitchen handles common allergens such as nuts, dairy, gluten, and soy. Cross‑contamination may occur.

If you have specific allergies, please inform us clearly before placing an order. We cannot guarantee allergen‑free meals.

7. Website Use

You agree not to misuse our website or attempt to disrupt its functionality. This includes attempting unauthorized access or using automated systems to interact with the website.

All content, logos, photos, and branding belong to Indian Zaika and may not be used without permission.

8. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect and handle your data. The Privacy Policy is available on our website.

9. Limitation of Liability

To the maximum extent permitted by New Zealand law, Indian Zaika is not liable for:

• Losses resulting from delays, delivery issues, or technical failures;
• Any indirect or consequential damages;
• Issues arising from incorrect information provided by the customer.

Your sole remedy for dissatisfaction is to discontinue using our website or services.

10. Changes to These Terms

We may update these Terms from time to time. Continued use of our website constitutes acceptance of updated Terms. Any changes will be posted on this page with a revised “Last updated” date.

11. Contact Information

If you have questions regarding these Terms or need support with an order, please contact:

Indian Zaika — Customer Support
Email: info@indianzaika.co.nz
Phone: 092961200
Address: 46 Broadway, Papakura, 2110, New Zealand